Outcomes Rule

by Kirsten Lambertsen

Actionable advice and guides for using outcome-driven innovation and jobs-to-be-done to become a highly effective product manager.

support tickets

  • Managing Support Tickets Alongside Feature Development

    When your team’s engineers are responsible for both feature development and support tickets, it’s vital to surface that work in your sprint board. This is especially true for teams whose primary function is to build products and features and whose performance is measured on the delivery of those products and features. But support tickets don’t…